Protect Yourself from Fake Products

Protect Yourself from Fake Products

Imitation may be the sincerest form of flattery, but not when it leads to bad products and negative customer experiences.  In 2012, Homeland Security reported more than 22,000 takedowns of illegal online merchants trafficking counterfeit merchandise, with a total street value of more than $100 million.

And we’re not immune. We’ve seen an increased number of inquiries in Support and across all of our consumer channels asking to confirm the whether a Griffin product is authentic.  Here are some ways to protect your self (and your devices) from the heartbreak of fake goods.  So whether you’re shopping Griffin stuff or other stuff online, keep these tips in mind.

1) Retailers have got the goods.  Guaranteed.  When you shop with one of our bricks and mortar retail partners, the product you’re receiving is genuine Griffin, designed in Nashville, manufactured in China, and shipped to secure warehouses and retailers around the world.  Don’t see your retailer here?  No worries.  Many independent retailers who sell our products purchase through our network of authorized distributors.

2) has got the goods, too.  We run a pretty nifty webstore and would love to sell you product.  And remember, orders over $29.99 ship free.

3) Check the product you’re about to purchase online against  If you’re looking at a color you don’t see on our site, or a product for a device we don’t seem to support (Survivor for Jitterbug), look elsewhere for the real goods.

4) Check the packaging – with very few exceptions, we sell all of our products in sealed retail packaging.  If you’re buying a product that bills itself as “new,” it should be in sealed retail packaging.  Fake products’ packaging will often look or feel cheap, with typos, poor-quality printing and other errors.

5) Newer products tend to bring higher prices.  Looking at our site, you can see that products for discontinued devices are sold at pretty substantial discounts.  However, a Powerblock with a Lightning Connector is likely selling for our full Manufacturer’s Suggested Retail Price.  While online retailers can set their own prices, the bigger a gap that exists between what we sell it for and what the online retailer is selling it for, the better the changes are that it’s a knockoff.


I bought a genuine Griffin product and something’s wrong!

Every Griffin product carries a year-long warranty and is supported by our Support Team in Nashville.  Something goes wrong, you call us at 800-208-5996 or reach us online.


Ah. Mah. Gah.  I bought a fake product!  Now what?

First and foremost, contact the seller directly by email explaining that you believe you’ve received counterfeit merchandise and that you’d like your money back.  In our experience, the seller is looking to avoid hassle, so they often find it easier to return your money than to dispute your claim.  If that doesn’t work, contact the site’s resolution center.  But time is of the essence.  The longer time that elapses between your purchase and action, the better the chances are that the seller you purchased from has disappeared.

So what about you?  Have you purchased counterfeited merch you thought was the real deal?

13 responses to “Protect Yourself from Fake Products”

  1. […] Link. Amazon is omitted from "good" list. Amazon is a problem. by jgordon on January 22, 2013  •  Permalink Posted in share Tagged pinboard […]

  2. Sian Jackson says:

    thanks. for the help i and my partner both email you today we got a what looks and feels a fake survivor case for my iPad mini. which i need in a case to protect it im in a wheelchair and my ipad is my speech aid. so now we have a major problem. my partner is blind and we cant work due

    it look so wonderful now im left with an iPad mini im scared to incase something happens
    i know £22 looks a bargin but. the case we got wasnt what i expected

    for any one else. here is the info
    ebay number

    also same modle on which i think is fake

    also be aware the amazon have the words Griffin ,griffin and griffin Tecnology. down about three time which does not help

    please if anyone buying. buy from.
    who are as they said the official and only genuine makers of the survivor

  3. […] themselves have blogged about this as their premium products are an ongoing target for counterfeiting. However, not all of their […]

  4. […] themselves have blogged about this as their premium products are an ongoing target for counterfeiting. However, not all of their […]

  5. Tsc Tribe says:

    Hi, I’m sure I have a fake iPhone 6 survivor cover. How can I tell the difference officially, please?

  6. Check out the information here:

    If you’re still not sure, get in touch with our Support Team so that they can help you get to the bottom of it. You can reach them here: ^MS

  7. Alex foster says:

    Hi Griffin, I was wondering if you know if firstsing is a legitimate wholesaler of your product?

    Thanks, Alex

  8. Hey, Alex. Unfortunately, it looks like firstsing is selling counterfeit Survivor Cases. I’ve sent that link over to our Intellectual Property team so that they can dig a little deeper. Thanks for the tip!

  9. Alex foster says:

    Yes they just admitte before I bought any fortunately. In fact it’s hard to find someone selling real cases in China for all the fakes!

  10. Alex foster says:

    Hi, any chance you could point me in the direction of some of your legitimate wholesalers as I’d be very interested in selling your products!

  11. Alex foster says:

    Hi , thanks a lot for that, do you have an application form for th UK ? Just that one is North America only. Thanks

  12. Clément Poissonnet says:

    Hi, I’m french and buy one griffin survivor for iPhone 5c on, I have just received this product and it’s a fake and many products ‘griffin’ on cdiscount are fakes products.

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