An Open Letter to the Minds Behind the Xbox One

An Open Letter to the Minds Behind the Xbox One Fun / In The News / Stuff We Love

To anyone at Microsoft that stumbles upon this blog, I’m going to solve your problems. It’s no secret that many of us here at Griffin are gamers. It’s also no secret that we pride ourselves on having some of the best customer support in the consumer electronics industry. To the gamers among us, this makes […]

Customer Support New Awesomeness Machine Installation Nearly Complete

Customer Support New Awesomeness Machine Installation Nearly Complete In The News

In Customer Support, we’re completing the transition to a new ticketing system that should be complete today. We don’t expect any problems,mainly because all of the complicated bits have been switched over to the new system over the past few days. However, if you submitted a request and haven’t heard back in 24 hours,you can […]

Soft Reset your iPod or iPhone

Soft Reset your iPod or iPhone Tips & Tricks

I asked our technical support and customer service manager,¬†Rachel, what question our support team receives the most. The #1 issue is that the iPod/iPhone and third party products do not always communicate well. For example, she explained that occasionally customers will hear the iTrip take away the static on their radio, but won’t hear their […]