Griffin Technology

I asked our technical support and customer service manager, Rachel, what question our support team receives the most. The #1 issue is that the iPod/iPhone and third party products do not always communicate well.

For example, she explained that occasionally customers will hear the iTrip take away the static on their radio, but won’t hear their music. In these situations a soft reset should do the trick. Here’s how to soft reset an iPod or iPhone.

iPod Soft Reset

With the iPod plugged into the iTrip (or other hardware) and the iPod turned on, hold down the “Menu” and “Select” buttons until an apple appears in the screen. Then you can let go and wait for the iPod to restart.

After it restarts, try playing a song and see if the iTrip works. You may need to perform the soft reset two or three times. This resets all communication between the two devices.

iPhone Soft Reset

Press and hold the “Home” and “Sleep/Wake” buttons at the same time until you see an Apple logo appear on the screen (ignore the “Slide to power off” prompt). Then allow it to restart and see if it works.

A soft reset fixes iTrip problems, but also problems with charging docks, remotes, speakers, you name it!

Of course if you’re ever having trouble with any of our products we encourage you to contact us.

Photo from Flickr by: Tomás Rotger

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tagged: customer support, iPhone, ipod, itrip, soft reset, tip

Well, well well. If it isn’t the first VoiceOver-compatible headphone adapter for the new iPod nano and it happens to work with 3rd gen. shuffle too!

We’ve got new iPod fever just like you. To celebrate we’re connecting you with your favorite set of headphones (preferably TuneBuds) with our new Headphone Control Adapter which works perfectly with Apple’s VoiceOver feature, now available on 5th generation iPod nano and 3rd generation iPod shuffle. You’ll be able to hear artist, track and playlist information, spoken in VoiceOver’s natural-sounding vocal synthesis.

It also works as an inline remote control, allowing you to change tracks, play and pause, and adjust volume from the touch of a button if it’s a VoiceOver iPod. The track control features also work with any iPod model that supports transport controls through its headphone jack.

The adapter makes a great controller for car stereos with an auxiliary audio input. Connect the Headphone Control Adapter between a compatible iPod and any auxiliary audio cable for track control. Also enjoy volume control if your iPod supports VoiceOver. You won’t have to move your eyes from the road, where you should really have them all of the time, no?

Are you as excited as we are? Leave me a comment here and I’ll let you know when it’s available.

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tagged: 3rd generation iPod shuffle., 5th generation iPod nano, headphone control adapter, ipod, TuneBuds

Introducing iClear Sketch. Coolest gadgets writes:

When you go to buy a Nano, one of the most important parts is picking the color.  Well, if you did pick a bright color, you might not want to cover it up and hide it away from sight with a protective case.  That’s why all of the iClear cases are so nice.  They are clear, but with a bit of a design over top of the color.  Well now the cases are even better since they’ve picked up a design that all classic game lovers can enjoy.

This Space Invaders version of the case is a great way to show the world your love of retro gaming or just love of all things retro in general.  The Griffin clear case will protect your iPod Nano from scratches or any bumps and bruises.  Which is always especially nice for the extra clumsy.  After all, replacing a case is always far cheaper than having to replace your Nano.

These new cases have a ghosted pattern that works perfectly for a subtle, stylish look. Choose the “8-Bit” or “Baroque” patterns to make your 4th generation iPod nano look that much cooler.

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tagged: 8-Bit, Baroque, case, Coolest gadgets, iclear sketch, ipod, nano, Space Invaders